Help Desk Technician

Job Description:

• Assigning ticket severity and prioritizing work accordingly• Responding to technical support calls• Collaborating with other staff and vendor support resources to resolve issues• Troubleshooting user problems over the phone, on-site, and with remote control technologies• Documenting of all activities conducted• Managing, maintaining, troubleshooting, and supporting our teammates networks, equipment, software, and related servicesOther requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.