This position researches and resolves credits received from insurance payors to ensure appropriate refunds are received. ESSENTIAL DUTIES AND RESPONSIBILITIESReview credit balances in billing system for governmental and non-governmental payors Take appropriate steps according to department policies to resolve credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance Track refund requests, recoupment requests, and adjustment requests Participate in quality assurance reviews and training as assigned Provide feedback as requested about various aspects of Credits Team such as workload, policies, procedures and training needs Assist in the completion of accurate and timely CMS-838 Medicare reports Participate in department projects as requested Work overtime with little or no notice as needed Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position